Our terms and conditions
North Wales Direct Cremation is proud of our proven expertise in arranging simple cremations that take the complexities involved when losing a loved one. Our terms and conditions apply to the cremation services that we perform.
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We are a member of the National Association of Funeral directors and subscribe to its current code of practice, a copy of which is available upon request. We aim to act in a professional manner and provide a courteous, sensitive, and dignified service to you.
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It is recommended that you read these terms carefully before you sign the contract and please do not hesitate to contact us should you have any questions.
Estimates and expenses
The estimate we provide, sets out the services we agree too supply. The estimate is an indication of the charges likely to be incurred based on the information and details we know at the date of the estimate. While we make every effort to ensure the accuracy of the estimate, the charges are liable to alteration particularly where third parties change their rates or charges.
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We may not know the number of third-party charges in advance of the funeral: however, we give you the best estimate of such charges in the written estimate. The actual amount of the charges will be detailed and shown in your final account.
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If you amend your instructions, we will require your written confirmation of the changes. We may need to make an extra charge in accordance with prices published in our current price list.
Payment arrangements
The funeral account is due for payment within 14 days of our account, unless otherwise agreed by us in writing.
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If you fail to pay us on the due date, we may charge you interest:
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At a rate of 4% above our banks base rate from time to time in force; calculated (daily) from the date of our account until payment; compounded of the first day of each month; and before and after any judgement (unless a court orders otherwise).
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We may recover (under clause 3) the cost of taking legal action to make you pay.
Indemnity
You are to indemnify us in full and hold us harmless from all expenses and liabilities we may incur (directly or indirectly including financing costs and including legal costs on a full indemnity basis) following any breach by you of your obligations under these terms.
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This means that you are liable to us for losses we incur if you do not comply with these terms. For example, we will charge you an administration fee where we receive a cheque from you which is subsequently not honoured or if we write to remind you that an account is overdue. If we instruct debt collection agents, we may also recover from you, the fees we incur. Further details regarding these fees are available on request. We may claim these losses from you at any time and, if we must take legal action, we will ask the court to make you pay our legal costs.
Data protection
Words shown in italics are defined in the Data Protection Act 1998 ("the Act").
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We respect the confidential nature of the information given to us and, where you provide us with personal data ("data"), we will ensure the data will be held securely, in confidence and processed for the purpose of carrying out our services. To allow us to provide our services, we may need to pass such data to third parties and those third parties, who are performing some of the services for you, may contact you directly. Under the Act you have the right to know what data we hold in respect of you, and you can, by applying to us in writing and paying a fee, receive copies of that data.
Cooling-Off period
The cancellation of consumer contracts made in the consumer's home or place of work etc Regulations 200B may give you the right to terminate this agreement in the cooling-off period of 14 days. If you wish the performance of the agreement to which this right applies to commence before the end of the cooling-off period, you must sign the authority in the form which will be handed to you. If you exercise the right to cancel this contract during the cooling-off period, you will be required to pay a reasonable amount for goods and services already supplied.
Termination
This agreement may also be terminated before the services are delivered: (1) by us, if you fail to honour your obligations under these terms and (2) by you, communicating with us in writing, terminating your instructions. If we or you terminate your instructions you may, depending upon the reasons for termination, be asked to pay a reasonable amount based upon the work carried out up to the time your termination is received.
Standards of service
The National Association of Funeral Directors' Code of Practice requires that we provide a high quality of service in all aspects. If you have any questions or concerns about the service we provide to you, please raise them in the first instance with our designated senior person. If that does not resolve the problem to your satisfaction the National Association of Funeral Directors through the Funeral Arbitration Scheme (FAS) provides a low-cost dispute resolution service, as an alternative to legal action. You can contact the FAS at 618 Warwick Road, Solihull, West Midlands B91 1AA. The FAS and how it can be accessed, is explained in the leaflet entitled "Your Right to Put It Right" made available to you and on display on our premises. The FAS provides independent conciliation and arbitration through IDRS Ltd, a wholly subsidiary of the Chartered Institute of Arbitrators.
The Agreement
If you have any questions about the terms and conditions for our simple cremations, call us today
01745 338805
Receipt of continuing instructions from you will amount to your continued acceptance of the Terms of Business.
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Your instructions will not create any right enforceable (by virtue of the Contracts Rights of Third Parties Act 1999) by any person not identified as or client.
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If any of these terms are unenforceable as drafted:
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It will not affect the enforceability of any other of these terms, and
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If it would be enforceable if amended, it will be treated as so amended.
Nothing in these terms restricts or limits our liability for death or personal injury. This agreement is subject to English law. If you decide to commence legal action, you may do so, in any appropriate court.
Get in touch
We are committed to providing the support and services you need during these difficult times.
182 Wellington Rd, Rhyl, LL18 1LR
01745 338805